We AUTHORIZE your credit card when your order is received but we do not CHARGE your card until the order is processed. Many credit card companies show a "pending" charge on your card for this authorization. If an order is canceled before the card is charged, the authorization will be immediately voided. No refund is necessary. It may take a day or two for the "pending" charge to disappear from your statement. Similarly, it may take a day or two for a refund to show up on your card statement.
If it has been 3 or more business days and you have not seen your refund, please contact firstname.lastname@example.org
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